Refund policy

RETURN & REFUND POLICY

At Evermory, we want you to love the memories and meaningful pieces you create with us.

RETURNS

For non-personalized products, we accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it.

To request a return, please contact us at support@evermory.com with your order number and reason for the return.

PERSONALIZED & CUSTOM PRODUCTS

Because personalized products are created specifically for you using your selected names, photos, dates, messages, or other custom details, personalized items cannot be returned or exchanged due to a change of mind.

However, if your personalized item arrives damaged, defective, or with an error caused by us, please contact us. We will review the issue and, when appropriate, provide a replacement or refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible at support@evermory.com and include:

* Your order number
* A description of the issue
* Clear photos or video showing the problem

Once reviewed, we will work with you to resolve the issue.

CANCELLATIONS

Orders may only be cancelled before processing or production has begun.

Because personalized products may enter production shortly after an order is placed, we cannot guarantee that a personalized order can be cancelled or modified once submitted.

REFUNDS

If your refund is approved, it will be issued to your original payment method.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

RETURN SHIPPING

Unless the product is defective, damaged, incorrect, or the error was caused by Evermory, customers are responsible for applicable return shipping costs.

CONTACT US

For return or refund questions, contact us at:

support@EvermoryGifts.com